At Harlan Voyages, we want to ensure that you’re satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Policy
- Due to the nature of our travel products, we do not accept returns unless the item is damaged, defective, or incorrect.
- If your order arrives damaged or with any defects, you must notify us within 7 days of receiving your order to be eligible for a return.
- To initiate a return, please contact us at [email protected] with your order details and a description of the issue. We may request photos of the damaged or defective items.
- Items must be returned in their original packaging, and we will provide instructions on how to return the products.
2. Refund Policy
- If a return is approved due to damage, defects, or an incorrect product, a full refund will be issued. The refund will be processed via cash.
- Refunds will be issued only if the returned item is received by us in its original condition and within the stipulated 7-day period after receipt of the item.
3. Non-Refundable Items
- As we offer cash on delivery (COD) for payments, no refunds will be issued for orders that have already been paid for at the time of delivery.
- We do not accept returns or refunds for any services rendered, travel packages, or other non-returnable items once they are delivered.
4. Processing Time
- Once we have received the returned item (if applicable), we will process the return and refund within 10 business days.
5. How to Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
Email: [email protected]